Customer Testimonials
They are running quite the warranty scam. Promise all kinds of coverage, but then deny even the simplest claim, and make it impossible for you to get the warranty refunded
It was a good experience and we were pleased with the process. would buy a car from them again.
Do not buy from this Dealership, I purchased a used 2014 2500 Cummins, immediately had issues with truck, Tpms system, oil leak from oil pan, knock sensor, ebrake, heated seats, two different sets of tires, a bunch of issues, I bought the extended warranty that they said was Gold. Well when it came time to fix things the warranty magically didnt cover anything, I was told there were NO issues with the truck when I was buying. No one will return your calls. No one. To them its all about the money, they dont care who they screw. Pitiful dealership. Do Not ... Read More DealerRater - Feb 10, 2023
Hunter made the car buying experience great, talked me through the whole process. Ended up with a great new ride.
Everyone was great. Friendly. No pressure. I told Hunter Huffman, who is my grandson-in-law, I wanted to make the purchase from him. He told me that wasnāt important, what was important was me being happy with my purchase. I am. Thanks to everyone at Marshall.
Hunter and Marshall Dodge Jeep and Ram were very easy to work with. They put the customer first and make the process of buying a car a very simple process. They will always have our business.
Very nice staff ! Iāve worked with Hunter a few times . He is always very kind and works with me on getting exactly what I want with the price I want ! He is my go too when itās time for a new vehicle! Thanks again Hunter
2nd purchase from this establishment. First experience was 4 star rating second purchase is a solid five out of five! I highly recommend hunter and Marshallās for anyone looking for a pleasant and personable dealership!
I am very unhappy with the service department. We brought our Jeep Grand Cherokee in for the first service. We had the oil changed and was having some electrical problems. They said the electrical problems had to do with the computer. They kept the jeep for a several days. They would never call us back to give an update so we called several times. Every time they said they would call us with updates. Never Did. We picked it up a couple days later but the computer problem wasn't fixed. They said Jeep was working on a fix and ... Read More DealerRater - Apr 21, 2022
Tina Martin was terrific. Unfortunately the dealership doesn't share the same professionalism, that she demonstrates. Love my 2019 Ram but my next purchase will be at a different dealership, sad this is the 3rd vehicle I have purchased at Marshall Chrysler. This used to be a great place but now not so much and after two bad experiences. I think its fair to say I have been reasonable, I would not recommend this dealership!
Marshall Chrysler Dodge Jeep Ram dealership is by far the worst customer service I have ever had. Had a problem with the vehicle the day after I bought it and they would not return my calls
My wife and I purchased a 2019 Ford Explorer Limited from Marshall and could not be any happier. Julie and the team were helpful, professional, answered all our questions and never pressured us for anything. From the first contact to the final financing, this team is excellent. We highly recommend you visit them for your next vehicle purchase.
The first time I met "Tina Martin", I liked her.as a sales person. She was very knowledgeable, friendly, yet professional. "She was a good listener" and knew exactly what I was looking for. When she came around the building driving the "ProMaster" (that was exactly what I needed". "Michael Appleman" was also very helpful, You could tell that they enjoyed their job and worked well as a team.
My husband and I would like to thank Logan and his service team for taking care of us and getting us back on the road yesterday. They had a full schedule but still found the time to take care of our truck so we would not miss our vacation. They are professionals you can count on!
Dealer misrepresented vehicle. Vehicle requires additional $1200 in repairs that the dealer didn't tell us about when asked. They said it was gone over and only needed struts. Will not take vehicle back. Will not return phone calls and ignored complaints on the BBB.org. They could care less once they get your money. Fraud alert. Scam alert. Worst customer service.
JR is a true asset for dealership and would recommend him to others, JR was very helpful and negotiation of an agreeable price of the vehicle purchased.
We went to Marshalls just to look around the salesman were very friendly, kind and helpful. I was showed 3 different vehicles in my price rage and they work very well with the monthly payments that I wanted and gave us a good interest. On top of it we got a really great service plan so we are protected it was a wonderful experience and great people.
Best experience of car buying Iāve ever had. Neil helped me so much explained everything to me. There was no hassle no pushing for me to buy something I didnāt want everyone there was very polite. ASK FOR NEIL!! Very nice and helpful. I canāt thank them enough for all they did.
I searched for 3 months for the exact jeep I wanted, and I was verrrry picky!! Finally found the exact one with even more options than I expected at Marshalls! The three hour trip was well worth it! My sales man Phil was beyond fantastic!! He was very patient, which I'm sure was very hard with my specific wants, super attentive and knowledgeable and did everything he could to make my experience as perfect and smooth as possible!! This was the best experience I could have every imagined! After the purchase he continued to check on me, making sure everything ... Read More DealerRater - Sep 6, 2017
It was a little rough going to buy a car but buying is not the most happy experience it was ok nice enough Corey Powell in finance was very nice and JR in car sales very polite
I had recently purchased a used vehicle from Marshalls cdjr and am bet happy with my decision. Hunter, the guy that sold me my 2014 Nissan altima was very nice, professional and helpful. He went on 3 test dives with me and was great with belong me through my indecisive time with him. I originally wanted a chrysler 300 however my finances did not allow that but the guys at marshalls made sure i was financed without a co signer driving of the lot in an even newer car! I'm very happy with my decision and recommend this dealer! Thanks for all ... Read More DealerRater - Jan 27, 2016
I ordered my 2015 Dodge Ram 3500 HD Limited from Trey Marshall, the MSRP was $73,330. I Paid an out the door price of $71,089. The Ram only comes with a Nexen tire made in Korea and in my opinion a substandard tire for a high dollar luxury Pickup Truck. I tried to negotiate different tires and the best I could do was make an agreement with They that if I supplied the tires of my choice he would install and balance them. He could not allow anything for the OEM tires so I sold them on Craigslist. The day I picked up my ... Read More DealerRater - Jun 17, 2015
I have purchased many new cars in the past but working with the employees at I75 Chrysler was the best experience ever. They were friendly and knew what they were talking about. Great experience.
Bought a 2014 Ram here. They were very polite during the purchase and seemed to be a good dealership. The next day when I got to look closer at the vehicle and look at more things I realized that they had used the brand new truck and that two pieces of the truck were coming off. I called to complain and they stated that they will fix the falling off pieces as part of the bumper to bumper warranty but they said there's nothing they can do about the towing (even though it was rusting in the tow hitch). The ... Read More DealerRater - Mar 29, 2014
I truly enjoyed my experience with JR Retting. He was very friendly and very helpful. I could tell he was trust worthy and knew what he was talking about, he wasn't concerned about the sale he was concerned about what would fit me best.
I gave an excellant rating to the dealership because they deserved it. They were very helpful in helping us find the pickup that we could afford and was in very good condition. I would highly recommend them. The staff were very knowledgeable and friendly.
Best dealership experience I've had. Attentive to my wants/needs. Prompt. They go above and beyond. Tommy and Corey were wonderful to work with.
Did not get a Coupon for Oil change as said in mail #7 was given a car to wright a something up about them. THey are not sticking to what they are putting in print.
Great experience! Friendly. Patient. Willing to find the right car! Awesome people!!! Close to everything. Good atmosphere. Kid friendly area. Clean. Above and beyond! Awesome!! Awesome!! Awesome!!
Great selection of Ram vehicles with different option packages to choose from. Rickey was very polite and professional, answering my questions and not pressuring me to make a quick decision. I would very much recommend this dealership to anyone needing a new or used vehicle.
Ron Bennett was the salesman that we actually purchased our vehicle from. He was very friendly and helpful. We enjoyed the time that we spent with him. The other sales staff were also very friendly and knowledgeable. We will definitely return to this dealership for future purchases and will recommend them to our family and friends. Thanks, L Hughes
This was my second purchase from this dealer and it was just as wonderful as my last. I came in with a very tight budget and my needs were handled very effectively. They were able to find something that met my needs by listening to what I wanted then proposing a very good solution. I'm always impressed with everyone at this dealership in the sales staff, they never fail to deliver. I will certainly be visiting again in a couple years to buy my next car.
I visited the dealership with no real intention of making a deal, unless it was too good to pass up. I was greeted immediately by the Sales Rep, John Jernigan, and told him what I might be interested in. He immediately showed me a couple of models that fit what I was looking for, evaluated my current vehicle, and started working on a deal. John was very fair and honest with what he could and couldn't do. We were pretty far apart on price to start the negotiation, but ended up making a deal I was happy with.
Great service were able to beet deal from zimmer to get me in the car I wanted to buy... Would recommend Greg to family and friends any day
Chad made service for the van easy. I dropped of the vehicle and told him I was walking to McDonald's for breakfast - he offered to drop me off which was over and above! The oil change on the van took less than thirty minutes and the price was great! It was worth the drive to Crittenden! Thanks
What a great expierence I had purchasing my vehicle. I came onto the lot and Tommy greated me and I felt very welcome at the dealership unlike other dealers that I have been to. I told Tommy that I was looking to pay cash for a used 4x4 extendend cab truck, and he found the exactly the truck I have been looking for. I will definately do business again with this dealership, and Tommy was the best salesman that I have ever had..
Our salesman, Greg Adams was great! He treated us with respect and made us feel like we had been going there for years. If he didn't know the answer, he would find out from his General Manager instead of making something up like others have done to us in the past at other dealerships. I would definitely recommend my friends and family to this dealership and Greg. Thank you.
Had a great experience with I-75 South as JR and Doug made the process very smooth and painless.
I had done a lot of research on pricing with other dealerships in the area and I-75 South had the best pricing/discounts online so I knew I was getting the best deal on the vehicle I purchased and they were extremely professional and friendly in getting the deal done in a timely manner. No excessive haggling or persuading towards another vehicle or options we didn't need.
Thanks for getting the deal done and getting us on the road in my ... Read More DealerRater - Jan 9, 2013
The team went over and above the call to get the vehicle I needed. I tried every Ram dealer within 35 miles of my home and they were the only ones willing to go the extra mile(s) to get the deal done. I'll look no further when it comes time for the next truck. Jim
I have delt with I75 in the past and will continue in the future.
The reason for my visit this time was to look at a new car which I did purchase.
On this visit I had Tom Eveland in sales take care of me. Like many other people buying a car is not a pleasent thing to do but Tom was very friendly and easy to talk to and made the whole experience a pleasure.
Since the purchase I have talk with Tom about some follow up work and he has so far taken care of everything.
I would ... Read More DealerRater - Jan 8, 2013
Working with Ron Bennett was so nice. He was very friendly and knew that with a 3 & 6 year old we didn't want to spend a lot of time on the day after Christmas in a dealership. Once we were trying to get the financing situated it was a little different because two different people came to talk to us. It ended up that the general manager Corey Taylor came and talked with us. He was very friendly and willing to work with us.
Tom and the whole team were wonderful. I brought along my 22 month old son and Tom went above and beyond in making sure my wife and son were taken care of. I would highly recommend.
After a recent car wreck, I brought my car to the dealership for service. They looked it over from top to bottom and told me what needed to be repaired. The estimate was dead on. When they told me when they could get the parts, they were there. When they told me which day and what time the car would be ready, it was. You can't ask for any more than that out of a dealership. They guys are always great when I bring the car in for oil changes as well. That's why I've kept coming ... Read More DealerRater - Oct 26, 2012
We got undivided attention and exactly the vehicle we wanted. JR even looked up the telephone number for my insurance company and offered to use his phone to get the vehicle added to our policy. He washed our new Jeep and filled it up with a full tank of gas before we took it home.
They were all great. the staff was very friendly. The whole process was very quick and hassle free. I would reccomend them to any one
had one of the best and most fun dealings i had ever had buying a new or used car fair pricing and nagotiating was also fun and lucrative for me thanks
My son was looking to purchase his first car. We had a pretty good idea going in what he was looking for but Greg did a great job listening to us and explained the options available to us in the used car area. What was very impressive is that we never felt pressured. Greg did a super job around customer experience and we had a great experience. Once we decided on a car, Greg worked hard on our behalf and got a a fair deal worked out with his manager. We had some issues witht he car that we wanted ... Read More DealerRater - Oct 12, 2012
My wife was looking for a Toyota Highlander. She initially found one at the Toyota Dealer in Dry Ridge but discovered it was a newer body style she didn't like. After talking to them for a bit, they referred us to South 75 Chrysler Dodge-Jeep as they had just taken in a Highlander of the year range that met our interest. I called that dealership and they quickly sent photos to us and answered all our questions. Within the hour my wife and I were in Crittenden (having come from Lexington) looking and driving the Highlander that we eventually purchased. ... Read More DealerRater - Oct 7, 2012
The overall experience was quite satisfactory and I greatly appreciate the dealer working within my very limited time budget. The used 2007 Jeep Wrangler I purchased was almost ready to go as soon as I arrived. My only complaint was that I was told a new top was installed on the Jeep however none of the bolts on the bow frames were tightened so the bows fell apart which caused considerable paint damage to the sides of the Jeep. Also of note, when I got the Jeep home I found it to be 1 1/2 qts. low on oil, the coolant was considerably ... Read More DealerRater - Oct 1, 2012
I have been using this dealer for about 2 years now for my service needs. They are always friendly and when an estimate was needed for repairs the cost was always at or below estimate. The amount of time also is always the time given. great service center and will continue to use them.
I never had such a great friendly experience. They all went above and beyond what most would ever think of doing. And if we needed something we only had to ask only once. Great job guys. I would highly recommend them to my family and friends any day of the week and twice on Sunday.
I was very happy with the service and the help of me checking out for a new car. This is my very first Brand New Car and they made my purchase of the New Dodge Dart a Great Joy I had when I came in to give them the keys to my old 1994 BMW convertible which was having issues but loved it to getting the New Dodge Dart. They had it in the showroom when I came to pick it up I was like a little kid in a Candy Store. I love the car and it is great on ... Read More DealerRater - Sep 15, 2012
After having our previous car totaled, the options as far as a new car seemed endless. Until we met Greg here at South 75. He wasted no time figuring out exactly what we wanted and made it clear that making us happy and getting us into the car we wanted was his priority. At no point did we ever feel like just a "dollar sign." After two hours of work on behalf of the South 75 team (which included cutting our down payment in half and working after hours) we were driving away in a 2013 Jeep Wrangler which is so ... Read More DealerRater - Sep 15, 2012
salesman and manager did a great job of finding the jeep i wanted. i looked all over the state and this dealership had the best prices. it was worth 2 hour drive from my home to this dealer. anyone who needs a new car,truck or suv, needs to come to this dealer!!!!!!!!!!!!!!!!!!! thanks guys!!!!!!!!!!!!
Purchased my 4th Dodge Ram Truck from South 75 on 7.20.12. If you want to buy a vehicle from South 75, talk to John Jergensen. He sold me 3 of the 4 trucks I had purchased. Each and everytime he was professional,kind, very informative and did everything he could do to make sure I got the truck I was looking for.However, It is very unfortunate when it comes to working on a price he has to answer to the powers above(Doug, Fred) and he gets caught in the crossfire.
My biggest disappointment during this purchase was, when we were talking price, I ... Read More DealerRater - Jul 23, 2012
My wife and I had a wonderful experience at I-75 Chrysler Dodge and Jeep. Working with Tom Scott and Jeff Aylor made the drive from Florence, Ky worth while. Tom was very kind and no high pressure sales tactics were used and they honored all the prices and discounts that were published online. Jeff Aylor was very accommadating, we completed most of the paper work the first day and allowed us to complete them the next day, also he was very organized and had all the paperwork lined up for us when we were ready to sign the financing paperwork. ... Read More DealerRater - Jun 27, 2012
tom was a very nice and helpful salesman. He wasn't pushy and he worked with me to get me the best deal and out of the dealership in a timely manner.
CUSTOMER SERVICE WAS GREAT. SUSAN WAS WONDERFUL , WITH A GREAT PERSONALITY. SHE IS THE REASON I PURCHASED A NEW AVENGER. I RECEIVED A BIRTHDAY GREETING IN THE MAIL, I CALLED THEM UP TO SAY THAT WAS VERY NICE AND I ENDED UP BUYING A NEW CAR.. FRED AND SUSAN WERE VERY POSITIVE ABOUT ME BEING ABLE TO GET THE LOAN. CC WAS MY SALES GIRL, AND SHE WAS ALSO GREAT.. I THINK I WAS HER FIRST SALE!! I HAVE NOW PURCHASED 2 CARS FROM SOUTH I-75,1 USED AND 1 NEW. IF I EVER PURCHASE A ANOTHER CAR , I WILL BE SURE TO ... Read More DealerRater - Jun 18, 2012
Overall, I was very pleased with my experience. I felt like Corey gave me a great deal, both on my trade-in and the vehicle I bought. The salesman I worked with, Tom Eveland, was very friendly and good to work with too. Pat Valpreda was very friendly too, but a couple issues with him kept me from rating this as a "great" experience. Whenever he set up my finance, I informed him I wanted a bank that didn't charge an early payoff fee. I could have financed it through my credit union that I know doesn't ... Read More DealerRater - Jun 14, 2012
Tom/Doug made the deal right. Very good to work with and helpful.I would definetately come back based on how we were treated and the hard work finding the right vehicle.
All my needs were taken care of. The customer service was great, everyone was very friendly, and the price was good. Overall no complaints and I will be sure to come back if needed in the future.
Great service, Friendly and Fair Sales Associates. Willing to work with us and never pressure. Builds trust with us always. That is why we return to do business with Fred.
I was with my husband when he bought his truck. I was not looking for a vehicle. I sat down in one and Corey wanted to sell it to me. I told him he could not work because we had talked with him in the past. Although, the past is the past.... He offered me a sweet deal on a trade-in. All I can say is Corey, "YOU THE MAN". We ended up buying two brand new vehicles the same day. I would recommend I5 South to anyone. They are all nice and very friendly.
We intended to buy a vehicle and had worked out a deal over the phone, a very specific price (including tax). When we arrived at the dealership, we test drove the vehicle and all was well until we started looking at numbers. On the papers, they wrote the base price of the vehicle without the tax that we had discussed and then our payment per month. We calculated the figures with a calculator and realized they had increased the price and were trying to do it in a way that we wouldn't notice. They gave us some reasoning for ... Read More DealerRater - Jun 1, 2012
Tom worked very hard to get me a good deal. He was friendly, professional, and straight forward. I feel like he presented the facts to me, and did not pressure me into the sale. Tom also took the time to show me how the features of my new car functioned. Patrick went over the financing and warranty information in detail so I understood everything before I signed. My experience at this dealer was awesome. Very happy about the service received and the car I purchased. I will definitely return to this dealer.
knew exactly the jeep i wanted. tried to get a dealer north of south i-75 to locate a vehicle for me but they didnt seem to want to help me. south i-75 not only found my jeep but had it the next day. entire transaction was exactly what they promised and more. what a wonderful group of people to work with.
My father and I came to South I-75 Chrystler Dodge Jeep to look for a used car that was 4 cyclinder for me to drive back and forth to work everyday because I work in Ohio(Eastgate Mall) about 50 minutes from where I live in Crittenden,Ky. We then met Tommy and and got the ball rolling he brought in his manager Cory and they were able to put us in a new 2012 Crystler 200 and paid off our old gas gussler SUV. To be honest I would have never looked at a Chrystler but once I drove it I LOVED it!!! ... Read More DealerRater - May 18, 2012
Very professional and loved working with them. All my paperwork was handled with a prompt and timely manner. The dealership was very clean and all staff was very courteous. I would tell all my friends about them. Overall an EXCELLENT job.
We recently purchasaed a new Dodge Avenger. Not only was this the smoothest car purchase transaction we have ever done, it was also the most friendly. Every person we encountered in the dealership was accomodating & friendly. It made for something that is typically dreaded to be a great experience. Thank you to Corey & your staff, we will be back.
I came in with a pre-approval and knew exactly what I wanted. The car I wanted to test drive was in the body shop due to some tornado damage. The price that was advertised on-line was no longer valid because of the repairs being done to the vehicle. I told them what I was willing to spend each month and the specifications I want on the vehicle. The sales team reduced the price of the car and found a loan with a better interest rate than my pre-approval. I signed the papers before seeing the car with a signed document ... Read More DealerRater - May 8, 2012
I came to this dealership wanting to do an even-trade with a 04 minivan with less than 100k on it and tried trading for an 02 SUV with 250k on it. The salesperson said that he thinks it'll be fine...talked to his manager, and his manager said it'll be perfect. After waiting two hours, the manager finally said that I'd have to pay a handful of ridiculous fees in order to do anything. I ended up walking out, after spending over 3 hours at their location.
I would not recommend Dry Ridge Toyota, South I-75 Dodge or Marshall Motors. Why? They are only about PROFIT! My son and I tried to buy a truck and they sat on they're price, low balled his trade and wouldn't even drop $15.00 a month to make a deal. After trying to reach Rob Marshall to question why, he returned no calls! Then a couple days later a customer relations guy (Josh) called my son to see what happened and set up an "appointment" with a confirmation # to come in and try to work out a deal? ... Read More DealerRater - Jun 11, 2011
I had a bad purchase experience with this dealer. Was pressured to make a decision on a purchase after my first visit/test drive with this dealer because they wanted my trade-in vehicle. They offered me extra money off on a deal only if I purchased that very day. Unfortunately, I fell for it and ended up with a vehicle I wasn't even sure I really wanted. Beware of dealers who aren't willing to give you time to think about your purchase!!!